Viewing entries tagged
IT Help Desk

HOW Net DirXions CAN CHANGE YOUR BUSINESS STRATEGY

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HOW Net DirXions CAN CHANGE YOUR BUSINESS STRATEGY

Every business, small or large, has 3 basic levels of technology support needs.

1. Make sure it works - Every organization, from enterprise to not-for-profit, needs IT staff who are able to offer routine maintenance and support, including the updating of hardware and software, handling maintenance, and putting out daily fires.

2. Make sure it works when needed - Technology supports business activity 24/7. Even when everyone in a small business has gone home, there are periodic non-negotiable staff needs at unpredictable times.

3) Make sure it helps make you more money - This top tier is the most important. This is the support that is helping you to proactively manipulate technology to improve revenue.

Download our full White Paper Here.

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Fully Managed Backup & Disaster Recovery

Fully Managed Backup & Disaster Recovery

Fully Managed Backup & Disaster Recovery

If the power in your office fails tonight, and all of your computers crash, how quickly can you recover? And more importantly, at what cost? According to the U.S. Department of Labor, 93% of companies that experience a disaster go out of business within 5 years – even if they can recover in the short term.

We’re here to ensure your business doesn’t become another statistic. Our business continuity solution is about more than just backup – it’s designed to quickly revive your network following any unplanned downtime, and ensure your employees are operating productively in almost no time at all.

 

• Complete end-to-end management of backups

• Block-level encryption

• Continuous Data Protection technology

• Fully-managed & monitored

• Cloud replication

• Off-site virtualization

 

Unparalleled Peace of Mind

In today’s always-on business landscape, maintaining an effective backup and disaster recovery (BDR) strategy is becoming more important than ever before. Data is playing an increasingly critical role in decision-making processes, and the costs and risks associated with downtime are skyrocketing – not to mention the damage your brand and reputation can suffer in the event of a disaster.  

Net DirXions’s business continuity solution includes features like continuous data protection, cloud-based replication and recovery, and more – all for one low fixed monthly price per protected server.

What does that mean? It means you can rest easy knowing that your critical data, emails, reports, and other information are all protected, backed up and securely tucked away until you need them. 

Direct Support

Having a backup appliance in place is only the first step in a successful business continuity strategy. To minimize the risk of data loss as much as possible, you’ll want to have technicians proactively monitoring the entire backup process to ensure things are working as expected.

That’s why we’ve got a dedicated team keeping a watchful eye over your protected servers, ready to jump into action should any problems arise. And if the worst should happen, don’t worry – we’ll have you back up and running quickly.

Net DirXions Help Desk and Managed IT Services

Net DirXions Help Desk and Managed IT Services

Full Problem Resolution & Expert Customer Service

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt. 

With Net DirXions’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Proactive Care & Maintenance

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance. 

That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Our technology certifications include:

 

• Microsoft and Apple desktop operating systems
• Microsoft Office and leading third-party applications
• E-mail applications and Web browsers
• Thin clients and virtual desktop infrastructure (VDI)
• Hardware and network troubleshooting
• Printer installation and support
• Mobile phones and tablets
• User administration
• Desktop performance problems

• Virus and malware infections