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MSP
In healthcare, there is absolutely no escape from the mandatory utilization of technology. From the simple task of setting an appointment to billing and procedure codes, everything requires an intensive use of protocols that can be implemented only through the use of technology. HHS mandates these processes across the board, from a doctor who is operating solo to the largest hospitals. All HIPAA covered entities must adhere to rules and standards set forth in ANSI 5010 starting Jan. 2012 and ICD-10 starting Oct. 2015. Needless to say, all providers need help using the technology that is designed to bring efficiency and accuracy to the health care system.
Let's discuss why doctor's offices and clinics need managed IT services.
- You're a Medical Professional: As a doctor you don't have the knowledge to repair your own networks in case there is a failure. Your support staff is trained to make appointments and take blood pressure, draw blood along with several other medical-related responsibilities. They don't fix computers for a living.
- The prohibitive cost of an in-house IT team: Hiring an IT staff even as part-time employees can be very costly, and even full-time staff may not provide all your support needs. System failures can be very unpredictable and technology can be a 24/7 concern. IT support based solely on your own payroll is not typically a practical choice for doctors or clinics.
- Data security: This is a very serious issue in health care. Medical records of patients must be protected according to HIPAA requirements. Laws governing health care provides stiff penalties and fines in the case of a breach in patient's private information. You need to make sure that your networks are impenetrable. There are even requirements now to prove that you've had a qualified professional attempt to hack your systems on a routine basis. Managed Service Providers (MSPs) specialize in technologies that will safeguard your data. There are also software maintenance and upgrade issues to be addressed. Outdated software and hardware can expose your systems to hackers. An in-house IT team may be too busy to keep up with the changes, thus making your data vulnerable.
- Monitoring: The best way to avoid critical breakdowns and security breaches is 24/7 monitoring. This is the surefire way to avoid and control security breaches, viruses and hacker attacks, but it isn't something a small firm can do on its own. It requires the presence of 24/7 labor plus investment in exceptionally sophisticated software and hardware. This sort of investment is not practical for smaller firms.
- Government regulations: Now there are new government regulations in place that all health care providers must comply with. The purpose is to speed up the billing process and promote more accurate diagnostic records, all while protecting patient privacy.
- ICD-10 and ANSI 5010: The World Health Organization has updated the international system of coding diseases. It is called ICD-10, with implementation mandated by Oct. 1st 2015. Implementation of ICD-10 requires the use of the new billing system called ANSI 5010, which was to take effect on Jan. 1st 2012. These regulations are designed to improve the information flow between systems so the providers will get paid faster and the patient's conditions will be diagnosed more precisely.
- Electronic Health Records (EHR): The government now mandates that all the patient's health records be maintained electronically. Also, this mandate provides for the patient's right to know who has accessed their medical records and when. The patient portals that are gaining popularity will be another task to manage.
So what does all this mean for health care providers in terms of managing their networks? More data volumes, more software packages, and more privacy headaches.
At the end of the day, you have to decide what your priorities are as a health care provider. It should be to provide the best care to your patients without having to worry about your infrastructure. As a MSP, we can ensure your focus remains on healthcare.
Is That a Business Continuity Plan in Your Pocket or a Bunch of Jargon?
Technology is full of difficult jargon. To further complicate things, certain terms are often used in a different context between one publication or service provider and the next. An example of this is the usage of backup, disaster recovery, and business continuity. These terms are commonly used interchangeably, often resulting in confusion. In an effort to alleviate some of this confusion, let’s describe each physical process. You will see an overlay among all three, although they are each different processes.
Backup – In IT lingo, the most basic description of backup is the act of copying data, as in files or programs, from its original location to another. The purpose of this is to ensure that the original files or programs are retrievable in the event of any accidental deletion, hardware or software failure, or any other type of tampering, corruption and theft.
It’s important to remember that the term “backup” refers to data only and doesn’t apply to the physical machines, devices, or systems themselves. If there were a system failure, disk crash, or an onsite physical disaster, all systems would still have to be replaced, rebuilt, and properly configured before the backed-up data could be loaded onto them.
Disaster Recovery – Backups are a single, albeit crucial, component of any disaster recovery plan. Disaster recovery refers to the complete recovery of your physical systems, applications, and data in the event of a physical disaster like a fire; hurricane or tornado; flood ; earthquake ; act of terror or theft.
A disaster recovery plan uses pre-determined parameters to define an acceptable recovery period. From there, the most satisfactory recovery point is chosen to get your business up and running with minimal data loss and interruption.
Business Continuity – Although backup and disaster recovery processes make sure that a business can recover its systems and data within a reasonable time, there is still the chance of downtime from a few hours to many days. The point of a business continuity plan is to give businesses continuous access to their technology and data, no matter what. Zero or minimal downtime is the goal.
Critical business data can be backed up with configurable snapshots that are instantly virtualized. This allows files, folders and data to be turned on and restored in seconds. Bare metal restores of hardware, where an image of one machine is overlaid onto a different machine, is also utilized along with cloud replication for instant off-site virtualization.
Many businesses also keep redundant systems and storage at a different physical location than their main site as part of their business continuity process. They may also outline procedures for staff to work remotely off-site. Some businesses or organizations may go as far as to have printed