Viewing entries tagged
IT support

Fully Managed Backup & Disaster Recovery

Fully Managed Backup & Disaster Recovery

Fully Managed Backup & Disaster Recovery

If the power in your office fails tonight, and all of your computers crash, how quickly can you recover? And more importantly, at what cost? According to the U.S. Department of Labor, 93% of companies that experience a disaster go out of business within 5 years – even if they can recover in the short term.

We’re here to ensure your business doesn’t become another statistic. Our business continuity solution is about more than just backup – it’s designed to quickly revive your network following any unplanned downtime, and ensure your employees are operating productively in almost no time at all.

 

• Complete end-to-end management of backups

• Block-level encryption

• Continuous Data Protection technology

• Fully-managed & monitored

• Cloud replication

• Off-site virtualization

 

Unparalleled Peace of Mind

In today’s always-on business landscape, maintaining an effective backup and disaster recovery (BDR) strategy is becoming more important than ever before. Data is playing an increasingly critical role in decision-making processes, and the costs and risks associated with downtime are skyrocketing – not to mention the damage your brand and reputation can suffer in the event of a disaster.  

Net DirXions’s business continuity solution includes features like continuous data protection, cloud-based replication and recovery, and more – all for one low fixed monthly price per protected server.

What does that mean? It means you can rest easy knowing that your critical data, emails, reports, and other information are all protected, backed up and securely tucked away until you need them. 

Direct Support

Having a backup appliance in place is only the first step in a successful business continuity strategy. To minimize the risk of data loss as much as possible, you’ll want to have technicians proactively monitoring the entire backup process to ensure things are working as expected.

That’s why we’ve got a dedicated team keeping a watchful eye over your protected servers, ready to jump into action should any problems arise. And if the worst should happen, don’t worry – we’ll have you back up and running quickly.

Net DirXions Help Desk and Managed IT Services

Net DirXions Help Desk and Managed IT Services

Full Problem Resolution & Expert Customer Service

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt. 

With Net DirXions’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Proactive Care & Maintenance

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance. 

That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Our technology certifications include:

 

• Microsoft and Apple desktop operating systems
• Microsoft Office and leading third-party applications
• E-mail applications and Web browsers
• Thin clients and virtual desktop infrastructure (VDI)
• Hardware and network troubleshooting
• Printer installation and support
• Mobile phones and tablets
• User administration
• Desktop performance problems

• Virus and malware infections

Three Steps To Fix IT Management for SMBs

Three Steps To Fix IT Management for SMBs

Three Steps To Fix IT Management for SMBs

Small-to-medium-sized businesses (SMBs) tend to have a more difficult time managing IT than larger enterprises. Despite being as technology dependent as larger enterprises, SMBs have tighter budgets and fewer resources to devote to IT management. This leads to a more reactive “break-fix” approach to their technology that never does any smaller company or organization any good.

Here’s what break fix most often leads to. If the burden rests on the shoulders of hourly or salaried in-house IT support, and they’re too busy putting out fires all day, then their skills and talents are essentially wasted.

If there is no in-house tech support, and many smaller companies and organizations don’t have even one onsite “IT guy”, SMBs are commonly taken for a ride by some of the more unscrupulous on-call IT consultants.

Although “If it ain’t broke, don’t fix it” is a popular saying, it should never be applied to the management of business technology. The cost of downtime can crush any barely surviving small business. The combined impact of lost revenue, lost productivity, and lost brand reputation is a severe hit that many SMBs aren’t built to withstand.

It pays to be proactive, not a reactive about technology. This requires a cultural shift from how IT has commonly been handled in the past. Say goodbye to manual, yet necessary, processes and hello to a better way for businesses to meet their technology needs – a smarter and more cost-efficient way.

Three Steps To Better Manage Your Business Technology

Be Proactive – More often than not, it’s the things that aren’t caught early on that turn into costly business disruptions. For instance, many of the hardware, software, and application failures that cause downtime occurrences are preventable; they’re just not detected and addressed early enough.

SMBs today have the advantage of using a Remote Monitoring and Management (RMM) tool to help their existing in-house support staff get a grip on their workload.

A RMM tool, combined with an outsourced 24/7 Network Operations Center (NOC), monitors your technology all day and all through the night via one comprehensive interface that is even accessible with a mobile device. This kind of around the clock monitoring transforms technology management. Problems can be nipped in the bud with an alert and prompt ticket resolution before they turn into major issues that disrupt day-to-day operations.

Automate/Schedule Mundane Tasks – Free the in-house support staff from everyday manual maintenance and monitoring by automating a broad range of IT security and monitoring tasks.

Get More From Your In-House Team – If you have any in-house IT support, you’ve likely hired some incredibly skilled and talented people who would be more worthy contributors to your company or organization if they weren’t always so tied up fixing things and performing monotonous tasks. With RMM and NOC solutions, SMBs can put these individuals to work on projects that matter. They are freed-up to work on concepts, strategies, and application development that better serve your customers, employees, and suppliers, truly giving business a competitive advantage.

Inquiring SMBs Want to Know… What’s the Difference Between a Help Desk and NOC?

Inquiring SMBs Want to Know… What’s the Difference Between a Help Desk and NOC?

Inquiring SMBs Want to Know… What’s the Difference Between a Help Desk and NOC?

It’s no secret that any growing small-to-medium sized business must monitor and manage its business technology in the most cost-efficient way. The tricky part is figuring out how to do this without sacrificing the overall experience of the end-user. End-users can be clients and customers or employees. Both rely on the efficiency of a firm’s network, servers, and applications, and the availability of the company’s data center.

Thanks to the evolution of managed services, it’s actually possible these days to reduce costs, which strengthens IT support and infrastructure. It’s just a matter optimally integrating all available resources.

It’s a Staffing Conundrum for Most SMBs

Most SMBs tend to be short staffed. This isn’t just another reference to the many SMBs with little to no onsite tech support. While that’s true, and problematic, it’s actually all operations that tend to be short staffed.

Small yet growing companies and organizations aren’t just short on tech support; it seems like even their administrative assistant needs an assistant to keep up. Customer support and sales teams are also overworked, and often hindered by having to understand and troubleshoot tech problems when they have no tech expertise whatsoever.

There is no, “Hold for a moment, Sir. I’m about to transfer you to our tech support team.” There is no tech support team.

This is where managed service providers (MSPs) step in to save the day. MSPs help SMBs better manage their technology to achieve greater ROI (Return-on-Investment). One way they do this is by augmenting a SMBs existing on-site staff with the remote support of a 24/7 Network Operations Center (NOC) and Help Desk.

What’s the Difference Between a NOC and Help Desk?

This question is asked a lot because it’s really not uncommon to see both referenced interchangeably, which leaves many to assume they are one in the same. They are not. Here is the easiest way to distinguish between the two.

NOC: Most of the work performed by a NOC focuses on the network and systems. The NOC can almost be viewed as a mission control center. They monitor and manage an IT network. A 24/7 NOC typically monitors the network and system security, performance, and backup processes.

Help Desk: The Help Desk is more customer-oriented. The Help Desk has interaction with the end-user, or someone representing the end-user, to directly respond and resolve technical problems as they arise. Customers or employees can typically reach the Help Desk by clicking a support icon,