Business Natural Disaster Survival Guide: Building Fire or Flood

With the devastating fires in California this month,  every business has to prepare for the worst. Those that don’t may never fully recover from a disaster. But not all disasters are created equal. And not all businesses are at risk for every kind of disaster. That’s why we’ve put together this quick Disaster Survival reference guide to help you ensure that your business can keep operating even if a natural disaster strikes. 

BUILDING FIRE OR FLOODING

Description: Fires or floods within an office or building can range from small incidents of short duration to the complete destruction of the facility. 

Potential impact: Even a relatively small fire/flooding incident can have a very disruptive impact on a business. For example, a small fire in an office on an upper floor can result in the complete flooding of computers and telephone systems in the offices below as the building’s sprinkler systems kick in and firefighters seek to extinguish the blaze. Similarly, even a relatively limited amount of water leaking from a broken pipe or valve can put some or all of a business’s technology infrastructure out of commission. A large fire, of course, can force a business to have to relocate all of its operations temporarily or permanently. 

Risk factors: There are approximately 100,000 commercial building fires in the U.S. per year, according to the National Fire Protection Association. Those at highest risk include manufacturing facilities, as well as offices located above or in proximity to restaurants because cooking is a primary cause of non-residential structure fires, just as it is in homes. 

Warning times: Water damage from failed plumbing, sprinkler systems, etc. can short-circuit electronic equipment with zero warning. However, building alarm systems typically give employees a few minutes to shut down critical systems and evacuate the premises. 

A large fire, of course, can force a business to have to relocate all of its operations temporarily or permanently.  

Technology Continuity: 

As noted above, the severity and length of business disruptions caused by fires and flooding can vary considerably. 

To be prepared for extended or permanent facility damage, businesses should: 

• Maintain continuous off-site backup of data, applications, and server images. 

• Have arrangements in place for re-routing incoming calls to an alternative site and/or to employees’ mobile phones. 

• Prepare an emergency posting for the company website that can be activated immediately and progressively as the consequences of the event unfold. 

Prepare an emergency posting for the company website that can be activated immediately and progressively as the consequences of the event unfold. 

People Continuity: 

Because building fires and flooding only affect individual structures (or, at worst, just a few adjoining ones as well), businesses impacted have a lot of options for keeping people productive. Business Continuity plans should include: 

• Arrangements in advance with a nearby shared/furnished office space provider, hotel, college, or other facility for an immediate/temporary operations command center. 

• Next-day workspace provisioning in another company facility, emergency failover “cold site,” or at home personal desktops/laptops with appropriate call forwarding. 

• Internal communications for keeping employees updated on resource availability, recovery status, etc. • Any necessary third-party contracting for shipping/receiving, mail processing, duplicating, etc. 

Process Continuity: 

Again, because building fires and flooding are highly localized, they typically only disrupt processes that touch a single company location. Business continuity plans therefore need to provide for alternative locations and means to perform actions such as: 

• Answering phones

 • Processing orders 

• Issuing invoices 

• Signing checks 

• Filing reports required by regulatory mandates 

Businesses may also seek policy provisions that address work done from home or other locations while the facility is under repair (and/or a new location is secured) as well as business losses that may occur despite best–effort BC planning and execution.

Insurance Considerations: 

A properly insured business should have a policy that covers the expenses above, in addition to the physical damage directly caused by the fire or flood. Businesses may also seek policy provisions that address work done from home or other locations while the facility is under repair (and/or a new location is secured) as well as business losses that may occur despite best-effort BC planning and execution 

VoIP: A money saving solution for your company’s technology backbone

When small business managers think about their IT infrastructure, they think about their employee’s mobile devices, cabling, Wi-Fi, laptops, a printer, and Internet connectivity. These are the basics of their IT infrastructure. However, there is one other aspect of a modern corporate IT infrastructure and that is an internal phone system that can connect “voice” over the internet, rather than traditional copper wires. Once upon a time, every office had an internal phone system that connected to the world via wire/cable/fiber. That wire/cable/fiber then connected a person in your office to a person somewhere else via the local phone company and a long distance carrier. And they did it for a per minute fee. And a very high per minute fee if you called internationally.

A VoIP phone system eliminates the phone company’s per minute connection, sidestepping them and running the voice call over the Internet. 

Talk to NetDirXions about this money saving addition to your firm’s technology backbone.

The Most Boring Tech Topic...Ever! Office Phone Systems!

Yes, today’s blog is about office phone systems. You have one. They are dull, necessary, and no one wants to deal with them. They need to be re-configured for new employees, they’re confusing, and the telco lines probably cost you more money than you’d like.

Like everything else, office phone systems began transitioning to fully online/digital well over a decade ago. The proper term is “ Voice over Internet Protocol” or “VoIP.” In a practical sense, it means that your phone lines are no longer coming in over traditional, “plain old telephone” lines, or other standard protocols from the 1960s to the 2000s. Instead, voice signals are now being carried to your phone from the telco via the internet, such as your broadband connection.

Why do this? There are a few simple benefits.

1. You cut the higher landline charges, especially for international calls
2. Old fashioned systems are becoming obsolete, and parts aren’t available
3. You don’t need 2 separate cabling systems anymore. One for telco, one for internet is no longer necessary.
4. They rely less on hardware to do the job, so reconfiguring for a new employee or a major office shift is much, much easier. It is now a software change, not a hardware issue.
5. Your employees are no longer tied to the phone at their desk. VoIP allows integration with mobile devices.

This is just a quick summary, but it gives you a starting point for understanding why most firms are moving to VoIP systems and abandoning the old traditional PBX.

Cloud Technology: What Do You Get?

The cloud refers to using off site computing resources and storage to supplement or even replace the use of on-site/in-house resources. Instead of buying hardware and software to support your business, you are basically outsourcing this set of tasks.

There are 4 benefits for the small firm and today we will look at the first 2.

Elasticity – With onsite computing, if you need additional capacity you have no choice but to purchase that capacity in discrete steps, which means bearing the costs of being over-capacity for a period of time until growth catches up. Onsite computing also means you must have the capacity to handle your own peak computing and storage demands, and resources may go underutilized much of the time. The cloud allows complete elasticity in the utilization of computing resources. You buy only what you need, as you need it. You can grow or downsize as the business demands.

Pay as you go – On-site hardware involves significant capital expenditures. The cloud allows you to pay for only what you use. The cloud also allows you to benefit from economies of scale that aren’t available using the in-house model. Labor, equipment and maintenance expenses are shared across a vast pool of users.

In the next few weeks, we’ll return to this subject to look at other ways the cloud brings efficiencies to your technology infrastructure that you could never achieve on your own.